Job Description:
Required:
- Epic Security certification with at least 3-5 years of experience with Epic Security work provisioning user accounts.
- Epic import/export skills and experience.
Preferred:
- Experience with SailPoint/Epic integration or Epic blueprints.
- Microsoft Excel skills and experience.
Primary Responsibilities:
- High-Volume Access Operations (Epic Tickets)
- New user onboarding, role transition, offboarding, troubleshooting, and triaging tickets.
- Own and execute work in a high-volume ServiceNow queue, consistently handling hundreds of tickets per week for access creation, changes, troubleshooting, terminations/offboarding, and triage.
- Prioritize and route requests using impact, urgency, patient-care considerations, risk, and defined SLAs; escalate complex/high-risk issues appropriately.
- Troubleshoot access end-to-end (request intent, user attributes, role mapping, provisioning outcomes, in-application authorization) and document decisions/outcomes clearly for auditability.
Qualifications:
- Education – Associates Degree
#LI-Remote
