Hybrid Details: at least 50% travel to client sites

Job Description
Supports end users as well as other members of the Technical Services team. Assists users by promptly answering questions or resolving problems pertaining to hardware, software, and networking equipment. Provides high-level assistance in specialized or contentious situations.

Responsibilities:

• Providing onsite support for end user device and networking issues at large (10+ providers), multi-site practices and other locations as assigned
• Acting as the primary point of contact for IT support at assigned practices
• Management of end-user devices, network appliances, domain controllers, and file servers
• Daily logging of tasks and activities via service management application(s)
• Participation in team meetings and collaboration for upcoming projects
• Providing prompt and courteous resolution to user requests and issues
• Providing security, compliance, and HIPAA checks at all practices
• Management of larger projects or tasks, and coordinating other team members

• Experience supporting Windows 10/11 and macOS
• Experience with Active Directory and Windows Server OS
• Experience with security and protection tools, antivirus and malware detection and removal
• Experience with remote monitoring and management (RMM) applications
• Experience with imaging end user devices, primarily HP desktops and laptops
• Familiarity with TCP/IP networking, VPN, and Wi-Fi
• Knowledge of VMware and Citrix
• Knowledge of network equipment (routers, switches, wireless), primarily Cisco Meraki
• Knowledge of Microsoft 365 applications