Duration: 3 months to start

Job Description
We are seeking a highly skilled L2 Application Support Engineer to provide critical support for healthcare IT environments, focusing on embedded device networking, cloud infrastructure, and compliance. The role involves close collaboration with cross-functional teams to ensure secure, HIPAA-compliant integration of medical devices into hospital networks supporting Electronic Medical Records (EMR), with a strong emphasis on troubleshooting, documentation, and stakeholder communication.

L2 Responsibilities

• Over 5 years of experience in an L2 Application Support role.
• Maintain strict adherence to change control, incident, and problem management processes in accordance with ITIL standards.
• Prepare, distribute, and update technical documentation related to medical devices, including networking procedures, device specifications, user guides, and runbooks.
• Monitor and support production systems using cloud-native and third-party tools to ensure optimal system availability and compliance.
• Write and optimize SQL/Postgres queries to diagnose issues and analyze data quality.
• Lead Root Cause Analysis (RCA) efforts, implement temporary workarounds, document findings thoroughly, and recommend proactive solutions.

• Experience with the EMR integrators such as EPIC integrator and Capsule Technologies is preferred.
• Experience on working with Hospitals IT departments .
• Ability to troubleshoot and provide guidance Hospital IT networks and provide guidance is preferred.
• Networking Support for Embedded Device Integration into hospital environments for Electronic Medical Record (EMR) interoperability and support.
• Collaborate with cross-functional teams to integrate and troubleshoot medical devices on secure hospital networks.
• Email and verbal communication with both technical personnel and clinical/medical staff.
• Distribute and revise documentation for networking procedures, device specifications, and user guides.
• Perform live troubleshooting of network connectivity issues related to:
• Windows OS and driver configuration
• IP Configuration (IPCONFIG), DNS, DHCP
• TCP/IP, UDP, VLANs
• Network segmentation and firewall rules
• Switch/router interface settings and port configurations
• Experience working with EMR systems, particularly EPIC and HL7 interface standards.
• Conduct network readiness assessments and support HIPAA-compliant deployment of devices.
• Maintain change control and documentation practices in line with ITIL standards.

• Cisco Certified Network Associate (CCNA) or higher (CCNP/CCIE).
• Juniper, Aruba, or other vendor-specific certifications (e.g., JNCIA/JNCIS, Aruba Certified Switching Associate).

• Experience with software-defined networking (SDN) and network automation tools (e.g., Ansible, Python, PowerShell).
• Familiarity with network monitoring and logging platforms (e.g., SolarWinds, PRTG, Wireshark, ELK Stack).

• Working knowledge of cloud networking concepts (e.g., AWS VPC, Azure Virtual Networks, load balancers, VPNs).
• Experience with virtualization platforms (e.g., VMware, Hyper-V) and container networking (Docker/Kubernetes).

• Understanding of network security principles, HIPAA requirements, encryption (TLS), and VPN tunneling.
• Familiarity with endpoint protection, NAC, and zero-trust architecture.

• Analytical Thinking: Ability to systematically diagnose and resolve complex networking and integration issues.
• Communication: Strong written and verbal skills; capable of conveying technical information to non-technical stakeholders; documentation-focused.
• Collaboration: Team-oriented mindset with a proactive approach to knowledge sharing, mentorship, and interdisciplinary problem-solving.
• Adaptability: Comfortable in high-stakes, regulated environments with frequent technological changes.
• Customer Focus: Professional, empathetic approach to supporting clinical users and understanding the impact of IT systems on patient care.