Duration: 6 months to start
Position Summary:
The client's highest priority initiative is to implement a Salesforce instance that supports the key business functions described above. To make this technology implementation successful, the team is interested in hiring a Product Manager with Salesforce experience who will be responsible for managing the technology implementation, coordinating between business, technical, and vendor stakeholders, and ultimately for ensuring that the client's Salesforce instance meets business needs through all phases of development and maintenance. The client, with support from its vendors, aims to define standardized business processes, provide a positive, modern digital experience, and enable timely delivery of critical technology that can be continuously improved upon.
- As a Product Manager, you’ll coordinate with business and technology stakeholders to deliver a user-centered product using modern software development practices while building capacity for product innovation in government.
- The client will rely on this position to surface key decisions impacting the development of its software application and drive their resolution; the Product Manager will analyze the tradeoffs with respect to business goals of different possible solutions and make recommendations to leadership about how to proceed.
- The Product Manager will work closely with client business and technical leads to ensure alignment across stakeholders.
- The ideal candidate should have experience managing software products and/or leading product development, a demonstrated ability to collaborate, and drive progress.
- Preferably, this individual will also have experience managing and/or configuring applications in Salesforce.
Responsibilities:
- Work with the client leadership to define goals for agency operations and communicate these goals to technology vendors
- Work closely with key the client stakeholders and external vendors to capture detailed needs and requirements including writing and prioritizing user stories
- Manage the overall product management milestones and artifacts, including prioritizing backlog, triaging and expediting features and functions while communicating this to the vendor and development teams.
- Ensure successful implementation by identifying opportunities for standardization in coordination with internal stakeholders and the implementing team/vendor(s)
- In partnership with Technical Architect, ensure client digital offerings are aligned with and leverage broader technology capabilities, policies and architectural standards.
- Set a vision for how the Salesforce instance will meet the client's needs now and into the future, keeping abreast of future Salesforce technologies and services that will enable future enhancements to the digital offerings.
- Recommend how technology will be used to support and enable the client's needs short-term and as they change over time, ensuring business needs and technology resources are in alignment.
- Become the expert on the client's software application to drive decision-making, ensuring that all stakeholders are aware of the capabilities and limitations of the software, options, risks, and costs related to technology changes.
- Drive toward a productive and meaningful User Experience (UX) balancing user needs with what’s technically feasible and sustainable. Manage vendor relationships including coordinating with technology vendor(s) to define requirements and use cases that will inform feature development, ongoing enhancements, and break/fix work.
- Ensure that use cases, business requirements, and demos articulate and/or represent business processes and desired outcomes.
- Engage in User Acceptance Testing, review and interpret feedback, update or create stories to align with findings where applicable.
- Support administrative and end users in using the software.
Preferred Knowledge, Skills & Abilities:
- Bachelor's degree
- 5+ years of professional experience
- Demonstrated success in a role with similar responsibilities, for example in IT, in the private sector, or public policy/government (preferred).
Additional Qualifications:
- Experience managing a software product including end-to-end product development and leading a team.
- Experience with managing an application or product in a Salesforce environment or Salesforce administration.
- Proven ability in both waterfall and agile product management and technology delivery methods. Understanding of agile milestones and ability to facilitate all aspects of the agile and/or waterfall methods of product management.
- Strategic thinker, adept at independently surfacing and evaluating problems accurately, even with incomplete information. Can drive progress on resolution with minimal oversight, displaying sound judgment, including measurement of risks and timely escalation.
- Ability to build trusted relationships with stakeholders, senior managers, front-line leaders and employees at all levels.
- Ability to generate very strong product plans and build buy-in across the team, our government partners, and other contractors.
- Ability to define a product objective, and logically reverse engineer the path and communications to achieve the objective.
- Experience leading discussions to ascertain the needs of a business or agency and its users, and ability to capture and communicate integrated business and technology requirements using non-technical language.
- Excellent written and verbal communication skills for technical, user experience, and project management trade-offs.
- Experience with contract management and vendor interaction in delivering large-scale products or web services.
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