Hybrid Details: 3 days/week onsite
Duration: 2 months to start 

Position Summary:
The client is looking for a highly skilled and hands-on S/4HANA SAP SCM AMS Onsite Transition Manager to lead and manage the Application Management Services (AMS) Transition Phase 2 for a manufacturing client.

This role will involve direct coordination with the incumbent support team, detailed knowledge transfer (KT) planning and execution, managing transition and stabilization activities, and playing a critical role in regression testing and system validation. The ideal candidate will have strong functional expertise in SAP MM/PP and SD, combined with proven leadership experience in AMS transitions, particularly within S/4HANA environments.

Key Responsibilities:
Knowledge Transfer (KT) Planning & Execution:

• Develop a structured and detailed KT plan to ensure full coverage of current support processes, documentation, and system landscape.
• Coordinate and track knowledge transfer sessions with incumbent team members, ensuring smooth handover of MM/PP and SD functional areas.
• Establish knowledge repositories and ensure accurate documentation of business processes, configurations, and custom developments.

• Act as the primary onsite leader responsible for AMS transition activities, including ramp-up of support team capabilities and establishing service operations framework.
• Collaborate closely with offshore counterparts to establish a dual-shore support model.
• Monitor and drive completion of readiness checklists across all functional and technical streams.

• Lead Hypercare planning and execution, defining scope, SLAs, and issue resolution strategies.
• Ensure seamless stabilization post go-live by overseeing incident and service request management, root cause analysis, and performance monitoring.
• Coordinate business user engagement, tracking and resolving high-priority issues across MM/PP and SD modules.

• Design and lead regression testing cycles to ensure system stability during transition.
• Collaborate with QA/test teams to identify test scenarios, scripts, and expected outcomes across integrated MM, PP, and SD processes.
• Manage issue logging and resolution during test execution, escalating to development or functional teams as needed.

• Provide hands-on support in MM (purchasing, inventory, vendor mgmt.), PP (MRP, shop floor, work centers), and SD (order processing, pricing, delivery).
• Work directly with business stakeholders to troubleshoot and resolve production issues.
• Participate in minor enhancements, configuration updates, and user training as part of ongoing support.

• Bachelor's degree in Engineering, Supply Chain, Information Systems, or equivalent.
• 8–12 years of SAP experience in MM, PP, and SD modules, with at least 2 full-cycle S/4HANA implementations.
• Minimum 3+ years in AMS or support transition leadership roles in a manufacturing context.
• Strong understanding of production environments, discrete or process manufacturing, and end-to-end supply chain processes.
• Proven track record in managing transition programs, hypercare activities, and regression test cycles.

• Experience working onsite for global manufacturing clients.
• Familiarity with ITSM tools (e.g., ServiceNow, Remedy) and ticket management workflows.
• Working knowledge of SAP Fiori apps, interface monitoring, and IDoc troubleshooting.
• Exposure to integration points with FI/CO, QM, and WM/EWM.

• Strong interpersonal and stakeholder management skills.
• Excellent documentation and KT tracking abilities.
• Ability to lead teams under pressure during high-impact support phases.
• Proactive, detail-oriented, and hands-on with system issues and improvements.