Hybrid Details: Minimum 3 days onsite per week

Duration: 6 months to start (with potential for conversion)

Job Description
We are looking for a Sales Support Specialist to join our team in Westminster, CO. This individual will play a vital role in supporting customers throughout the sales cycle, ensuring their questions are answered, challenges are addressed, and overall satisfaction is maintained. The role requires a strong customer-service mindset, an ability to analyze information, and confidence in solving problems quickly and effectively.

Key Duties

• Serve as the main point of contact for assigned customers and provide day-to-day support.
• Communicate proactively to strengthen relationships and build loyalty.
• Investigate and resolve issues related to billing, service use, or account management.
• Document customer activity accurately in internal systems and maintain records.
• Review customer data to identify risks, trends, and opportunities for improvement.
• Partner with sales and operational teams to address escalated matters and streamline service.
• Prepare and deliver resources that help customers get the most out of their accounts.

• Strong communication and relationship-building skills.
• Comfortable working with customer data to draw insights and suggest improvements.
• Solid troubleshooting and negotiation skills.
• Organized and able to manage multiple tasks in a fast-paced setting.
• Familiarity with CRM platforms (Salesforce or similar).
• Strong writing and verbal communication abilities.
• Ability to work effectively with both customers and colleagues across departments.
• Bilingual abilities (Spanish or Portuguese with English) are highly desirable.

• Associate’s degree required; Bachelor’s degree preferred.
• 3–5 years of experience in customer service, sales support, or account coordination.
• Prior sales experience is highly valued.