Duration: 6 months to start

Job Description
The Senior Manager/Associate Director, Patient Support & Order Management Communications will be part of the Patient Experience & Customer Operations (PECO) Communications supporting the US, Heme Business Unit. This person will be responsible for understanding the treatment journey, patient support program offerings, and order management process and will create associated for Care Managers to use with patients and Treatment Center HCPs to use as they go through the CASGEVY treatment journey. You will collaborate with our Operations teams and Marketers to ensure materials meet internal and external stakeholder needs. You will own material creation with our MedComms and Creative agency partners from the brief & project plan stage through legal/medical/regulatory reviews and final execution.

Key Duties & Responsibilities

• Clearly understand and compliantly support the needs of patients going through our gene therapy treatment journey
• Partner closely with PECO Operations team to identify necessary communication materials and develop, refine, and optimize patient and HCP materials that may include tactics like quick reference guides, videos, training, and talking points
• Work with agency partner to develop corresponding tactics and bring through legal/medical/regulatory review
• Define metrics along with tactical development; implement measurement plans & optimize as needed
• Create a culture of cross-functional collaboration; examples of key internal stakeholders will be marketing, IT, legal, compliance, manufacturing

• Bachelor’s Degree

• 5 years of combined educational/work experience
• Candidates with experience in any of the following preferred
• Commercial or clinical trial cell or gene therapy experience
• Experience working at a transplant center and/or in patients with bone marrow transplant
• Patient support or marketing experience on a cell or gene therapy product
• Experience working with SCD or TDT patients

• Demonstrated ability to effectively collaborate across multiple teams internally & externally
• Strong analytical skills, ability to derive insights from customer engagements and apply them to tactical creation
• Ability to manage up and across an organization; can adeptly identify when/what information to share with leadership and/or cross-functional stakeholders at critical timepoints
• Excellent communication skills, both written and verbal; comfortable engaging with diverse audiences ranging from cross-functional colleagues & senior leaders to HCP customers & patient communities
• Comfortable working in a fast-paced, results-driven, environment within a growing business unit where we are concurrently learning & building as we drive towards product launch
• Experience managing agency partners
• Experience collaborating offline and managing formal reviews with legal, medical and regulatory partners