Hybrid Details: Boston, MA – Hybrid Onsite/Remote

Duration: 9 months to start

Job Description

• As a Senior Network/Systems Engineer, you will be responsible for maintaining the design, management and integrity of the internal Intelligent Transportation Systems (ITS) network/systems, including customer-facing hosted and cloud environments.
• The engineer will provide expert technical assistance to team members with high-level systems and networking requests.
• This role will be responsible for designing, implementing and testing integrated/complex infrastructure in support of our business customers’ needs.
• You will collaborate with cross-functional teams to ensure the reliability, security, performance, and cost-efficiency of our on-premises and cloud environments.
• As a member of the ITS Network Team, the Senior Network/Systems Engineer will provide onsite and remote support on a 24x7 basis to our business customers who have critical response time requirements for their business technology systems. 
• You will work independently and as part of a team to answer service desk calls, urgently analyze technical issues, address escalated issues, work with the project manager on team related projects, and troubleshoot over the phone/onsite/via remote access. 
• This position will require flexible work hours for systems deployment and troubleshooting activities.
• This engineer will successfully demonstrate the skills required to secure and manage network and integrated system infrastructures to protect productivity, mitigate threats, and reduce costs.

• Designing, installing and supporting the ITS network including the implementation of Routing, Switching, Firewalls, Load Balancing, Systems Integration and Security/VPN technologies in the ITS WAN/LAN environment.
• Design robust, scalable, secure, and highly available on-premises and cloud architecture for new applications, migrations, and existing systems. This includes defining infrastructure, platform, and software services.
• Working effectively on projects and support as part of the ITS team.
• Develop and champion a comprehensive private or cloud strategy and roadmap that supports business objectives, considering public, private, and hybrid cloud models (e.g., AWS, Azure, Google Cloud Platform).
• Develop and maintain detailed architectural diagrams, technical documentation, and establish cloud governance policies and best practices.
• Aiding with Windows and Linux servers, Datacenter VMware Technologies, Storage Infrastructure and Data Domain.
• Collaborate effectively with stakeholders at all levels, including senior leadership, developers, operations, and security teams, to ensure alignment and clear communication of technical concepts and architectural decisions
• Responding to on-call / on-site situations within required SLA parameters (2 hr. max drive time).

• Work independently and with internal staff, approved vendors and other state agencies to resolve network and systems related issues.
• Create and update all documentation as it pertains to the current ITS network/systems architecture and new installations.
• Work closely with the Highway Construction, ITS Programs, and Highway Communications groups to review pre and post bid designs for ITS related projects.
• Demonstrate functional knowledge of cable standards, multi/single mode fiber, proprietary and standard serial communication protocols, especially MODBUS for SCADA systems.
• Working knowledge of Windows Active Directory (AD) and Datacenter VMware virtual environment infrastructure, including virtual switches and fiber channel zoning.
• Defines and monitors tools and develops processes to monitor and manage system and team performance.
• Identifies opportunities for process improvement and automation to improve performance. 
• Ensures systems are supported in an efficient manner ensuring minimal disruptions and downtime in line with agreed SLAs.
• Tracks and reports on metrics to show compliance with established service level agreements (SLA’s).
• Participate in the planning and implementation of future installations of network, traffic/SCADA equipment and capacity planning.
• Engaging in high-level analysis and troubleshooting of systems infrastructure.
• Perform all work in a cooperative and professional manner with other Team members.
• Provide technical expertise, direction and leadership to other team members.
• Perform research and analysis on all requests for problem resolution.
• Perform other related duties as requested by your manager.
• Travel between client facilities to maintain and deploy networking equipment.

• An experienced Network/Systems Engineer familiar with networking best practices.
• An experienced Network Engineer familiar with Cisco switches, routers and firewall best practices.
• Thorough knowledge of Networking and Systems Infrastructure concepts and best practices.
• Proven experience with designing, configuring and troubleshooting and integrating complex networks and systems.
• Expert knowledge of routing protocols (e.g. EIGRP, OSPF, RIP, and BGP) in a mixed environment.
• Experience with the MODBUS communications protocol.
• Knowledge of AIOPS and Observability and Cisco DNAC and system monitoring and management tools.
• Experience in Access Control Lists, Firewalls, Citrix NetScaler, VPN technologies, Wi-Fi technologies, Enterprise Wireless technologies and other security technologies.
• Knowledge of T1, T3, SONET, SDWAN DWDM technologies.
• Experience in installation and configuration of physical and virtual switches in VMware virtual environment, backend storage systems and fiber channel zoning.
• Ability to adjust to changing situations to meet emergencies, program changes or production requirements.
• Undergraduate degree (BS) in Computer Science, Telecommunications, Electrical Engineering (or related technical degree).
• Relevant technical certification (current CCIE, CCNP, AWS, AZURE, ETC.).
• Extensive knowledge and experience in creating and updating Network/Systems Visio Diagrams.

• Knowledge of the policies, procedures, specifications, standards and guidelines governing assigned unit activities.
• Knowledge of the types and uses of agency forms.

• Applicants must have at least eight years of full-time, or equivalent part-time, professional experience in
• Network/Cloud design and engineering. 
• Applicants must have at least eight years of full-time, or equivalent part-time, professional experience in:
• Network/cloud design engineering and systems integration.
• Systems engineering in ITS related technologies.
• Solid background in ITS related applications, network/cloud architecture, server administration, and desktop management.
• Solid background in communications protocols.

• Normal office working conditions.
• Must carry a mobile phone.
• Ability to lift/move objects up to approximately forty (40) lbs.
• Ability to work at various Authority field locations.
• Provide primary and/or secondary 24 x 7 on call support for all ITS applications.