Hybrid Details:
Greater Providence Area, RI - Onsite/Remote
Duration:
12 months to start
Description:
- The Senior Project Manager has overall responsibility for overseeing Problem Management related to the Unified Health Infrastructure Project (UHIP) from problem categorization and prioritization through problem closure and evaluation.
- This role will be instrumental in assisting the team in managing enhancements to the RIBridges system and transitioning all processes to ongoing Maintenance & Operations services.
- This includes coordination between all UHIP-related State agencies (business and IT),as well as vendors involved in business case development, requirements, application development, testing and deployment.
- In addition, the Sr. Project Manager will assist in leading governance activities across the project to ensure key deliverables and milestones are met in accordance to defined standards and best practices.
- Responsibilities of the Sr. Project Manager require strong project management, knowledge of software development processes and exceptional leadership and communication skills.
Responsibilities include:
- Drive defect prioritization through comprehensive impact assessments from incident triage through defect resolution
- Monitor the inflow of new problems or system defects and align to business outcomes
- Work with the business to prioritize defects & partner with development teams to ensure timely issue resolution
- Review proposed technical solutions to ensure they meet the business needs and SDLC standards
- Develop work plans and manage timelines associated with SDLC deliverables
- Provide consultative support to Agencies & Program Leadership to help enforce governance standards and best practices
- Act as the key point of contact for the Agencies in managing issues and escalations
- Review incident and defect metrics and performance trends to identify opportunities for improving processes or enhancing the system
- Create dashboards and tools to assist the business in prioritization and release planning activities
- Analyze and communicate project status effectively to project leadership
- Participate in strategic improvement initiatives primarily focused on incident and problem management
- Provide ongoing support for EPMO activities including deliverables management, issue oversight and escalation, metrics and reporting and other administrative task
- Other duties as assigned
Required Skills:
- 8-10 years’ experience as a Senior Project Manager with a proven track record managing complex IT projects
- Versatile project management skills with the ability to learn quickly and work with limited oversight and supervision
- Demonstrated ability to build effective partnerships with key business stakeholders and outside vendors
- Proven leadership, organizational and planning skills across different types of projects
- Experience with project management tools and best practices
- Experience with application development and software development life cycle methodologies
- Experience with ITIL practices including incident and problem management
- Required knowledge of JIRA, Excel, PowerPoint
- Experience with Health and Human Service systems regarding Medicaid, SNAP, Child Care Assistance, and RI Works or TANF is preferred
Education:
- Bachelor’s degree in MIS, Computer science or related field.
- PMP certification a plus
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