Duration:
4 months to start
About the Role:
- We are seeking a highly skilled and proactive Senior Support Engineer with a focus on .NET API applications, integrations, and site reliability engineering (SRE) to support our interoperability platform.
- This role involves deep technical troubleshooting, system reliability monitoring, performance optimization, and efficient incident resolution within a highly regulated Health IT environment.
- As a member of our SRE and Support team, you will play a critical role in ensuring the resilience and performance of key interoperability services—leveraging standards like FHIR and HL7, and integrating across EHRs, HIEs, and health systems.
Key Responsibilities:
- Serve as a senior-level support engineer for production .NET-based API applications and integration layers, ensuring high availability and reliability.
- Troubleshoot and resolve complex issues related to API transactions, system performance, and data exchange across healthcare systems.
- Monitor system health using tools like Splunk, Dynatrace, and other observability platforms.
- Manage and triage incidents and service requests via ServiceNow, ensuring timely updates, escalations, and root cause analysis.
- Collaborate with development and product teams to ensure smooth rollouts and post-deployment support of new services or updates.
- Support and monitor interoperability workflows using FHIR, HL7 v2/v3, CCD/C-CDA, and other healthcare data exchange formats.
- Perform advanced SQL Server querying and optimization for root cause analysis, data validation, and performance diagnostics.
- Contribute to the automation of routine operational tasks and playbooks to improve reliability and reduce toil.
- Provide on-call support (on a rotation basis) and participate in incident response planning and disaster recovery testing.
- Ensure compliance with healthcare regulations (e.g., HIPAA, HITRUST) in support operations and logging practices.
Required Skills and Qualifications:
- 5+ years of experience in application/integration support for .NET-based APIs and enterprise applications.
- Need to have hands on C#, .Net MVC/.Net core, .Net Web API, Windows services. Azure basics knowledge is required. Should have used any Web API testing tools like Postman, SoapUI, etc.
- Proven experience with SRE practices and principles in production environments.
- Strong hands-on experience with SQL Server: writing and optimizing complex queries, stored procedures, and performance tuning.
- Expertise in Splunk, Dynatrace, or similar observability/monitoring tools.
- Experience using and managing support workflows in ServiceNow.
- Solid understanding of healthcare interoperability standards: FHIR (R4/5), HL7 v2/v3, C-CDA, X12 etc.
- Familiarity with secure transport protocols (e.g., HTTPS, mTLS), authentication standards (OAuth 2.0), and API management (Apigee).
- Understanding of production deployment processes and CI/CD practices.
- Excellent problem-solving and communication skills, with a focus on continuous improvement and root cause elimination.
Preferred Qualifications:
- Experience supporting applications in cloud environments (Azure, AKS, DataBricks, Snowflake).
- Familiarity with EHR systems (e.g., Epic, Cerner, Meditech) and health information exchanges (HIEs).
- Knowledge of data privacy/security practices in healthcare (HIPAA, HITRUST, etc.).
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