Duration: 12 months to start 

Job Description:

• Performs UAT validations for new change requests/ production incidents covering the business requirements, which includes coordination with State vendors and interfaces/ other partners.
• Supports hotline team with data requests.
• Performs ad hoc data script validations, notice review in live environment ensuring the quality of changes being made.
• Performs KPI validations and automate the standard queries using SQL to efficiently verify data points/ internal QC validations.
• Works with operations team on ad hoc basis to review the live cases.
• Monitoring and tracking the incident tickets ensuring the resolution from business standpoint.
• Coordinate with tier-II team to handle the live cases, suggests correction to ensure timely benefit issuance.
• Works closely with the program admin team to support with required data for federal agencies.
• Performs data analysis and prepares documentation, provide demonstrations to federal agencies, when required.
• Coordinates design sessions, gathers and details specific application or project requirements.
• Specifies the business workers and entities required, and defines the responsibilities, operations, attributes, process flows and relationships necessary to realize the business objectives of the project.
• Produces both functional and process requirements and documentation necessary to design and build the system.

• Minimum of 10 years’ experience in testing, UAT validations, system design, gathering and documenting business requirements in technical application development settings.
• Must be able to describe both functional and process workflow requirements. Experience and certification in application delivery methodology strongly preferred.
• Must have specific experience in the development of use-case and process flow models.
• Experience with the UML and RUP strongly recommended.
• Experience with execution / coordination of UAT validations strongly preferred. 
• Experience using SQL (to generate reports out of IES systems, involving huge data), automation of test script execution.

• This position will be responsible for UAT validations, data script validations and coordination with state vendors. Support to hotline team with data.
• KPI validations and automation using standard data queries.
• Coordinate with Operations team for live case review and resolution of issue.
• Support program admin team with system analysis and data, demonstration to federal agencies. Incident ticket monitoring.
• Coordinate system design sessions. identifying, interpreting and transforming client program business needs and policy requirements into documented business processes.
• Analyst will work with the client Program (SNAP, RIW, CCAP, CCRU, LTSS, etc.) leads and their designees regularly to provide support, document requirements, and act as a liaison between the client and contractor(s).
• Business UAT analyst will identify approaches to satisfy business requirements by conducting detailed analysis and technical design of program areas.
• Analyst will support implementation of a comprehensive case management solution utilizing current UHIP workflow and utilizing RIBridges software to conduct and document gap analysis, identify evidence needed to support requirements, develop business and functional requirements specifications, assist with designing the business solution, and assist with user acceptance testing.
• Responsible for escalating issues and decisions when appropriate to the Lead analyst, Chief (Human Services Policy and Systems Specialist) and ITSS Senior Manager .
• Expected to provide weekly (and as-requested) project updates and reports to the Lead analyst, Chief (Human Services Policy and Systems Specialist) .
• This position reports directly to the Lead analyst.

• UAT, ability to understand the change and handle test design and execution of test cases.
• Ability to work on identification and generation of data reports from backend data repository.
• Ability to work with Integrated eligibility system, with minimum guidance.
• Self-motivation to upgrade the knowledge related to state policy documents and verify if the data is in line with the policy guidelines.
• Ability to convert the policy or business requirements into a verifiable and reusable data query script to identify and report any issues.
• validation of KPI (key performance Indicators) metrics.
• Ability to support required the field operations team when required.
• Ability to involve and guide the system design sessions
• Ability to prepare documentation for demonstration of application changes to the state leadership
• Ability to work with different vendors and other state agencies to support integration of systems and validation of files, data.
• Good knowledge in SQL, to review the queries and validate the data script results
• Designing eligibility related software application suite
• Problem identification and integration of technical skills to resolve issues
• Ability to translate and communicate highly technical concepts to both technical personnel and non-IT business users- 6 years of experience required
• Flexibility/adaptability and ability to develop relationships/ partnerships with customers by responding to needs by exhibiting a sense of urgency.
• Ability to independently identify and develop solutions/test plans procedures and job aids to support new business processes.
• Experience in business process analysis (Use Cases and/or process flows) and mapping (Gap Analysis) techniques. 
• SQL or other query experience a must.  Ability to generate ad hoc reports using visualization tools. (Tableau Preferred)
• At least 5 years’ experience working with social service programs (SNAP, TANF, RIW, CCAP, SSP, Child Support, LTSS, Medicaid, other social programs) and associated business processes of a social services organization.
• Ability to establish and maintain effective working relationships with customers highly desired
• Ability to organize, prioritize and follow complex and detailed technical and financial procedures highly desired.
• Excellent oral and written communications required.
• Bachelor’s degree or higher preferred.