Hybrid Details: Springfield, MA – Hybrid (Onsite 2-3 days/week - Tuesdays through Thursdays)

Duration: 8 months to start

Job Description
Primary Responsibilities
Customer Support:

• Act as a point of contact for business partners, addressing inquiries, issues, and requirements related to Atlassian products.
• Provide timely and effective resolution to customer-reported problems and incidents.
• Collaborate with cross-functional teams to ensure seamless integration and alignment with business objectives.

• Participate in small-scale development projects to enhance Atlassian functionality and meet evolving business needs.
• Design, develop, test, and implement Atlassian solutions, ensuring high-quality deliverables. Contribute to the improvement of existing processes and workflows.

• Monitor and analyze the performance of Atlassian implementations, identifying opportunities for optimization.
• Implement measures to enhance system efficiency and responsiveness.
• Collaborate with team members to conduct periodic performance assessments and implement improvements.

• Work closely with various business units to integrate and manage connected applications within the Atlassian ecosystem.
• Ensure seamless connectivity and data flow between Atlassian products and integrated applications.
• Troubleshoot and resolve integration issues, ensuring a reliable and efficient environment.

• Maintain comprehensive documentation of Atlassian implementation configurations, enhancements, and troubleshooting procedures.
• Provide training and knowledge transfer to team members and end-users as needed.

• 3 to 5 years of experience working in software development
• Proficiency in Java, SpringBoot, Groovy, or Python programming and development
• Experience working with Unix systems and shell scripting; relational databases such as Oracle, PostGres and SQL
• Experience in performing upgrades, applying patches and evaluating CVEs, troubleshooting and resolving technical issues. Familiarity with GIT, Jenkins, and CI/CD pipeline concepts and tools
• Strong communication and interpersonal skills for effective collaboration with technical and non-technical stakeholders; continuously learn and grow, staying up to date with new technologies, best practices, and industry trends
• Proactive problem-solving mindset with a willingness to take ownership, collaborate with team members, and contribute to a supportive and high-performing development environment
• Bachelor's degree in Computer Science, Information Technology, or related field.

• Experience Atlassian Data Center and Cloud products
• Familiarity with related Atlassian technologies and industry best practices