Job Description:
Job Summary:
Assists with the development, coordination, and evaluation of the in-service volunteer program by assuming primary responsibility as staff liaison to 15+ departments throughout the Center. Assumes responsibility for planning and implementing one or more main administrative functions of the Department.
Job Responsibilities:
Volunteer Selection:
- Interviews and places applicants for volunteer service.
- Interviews potential volunteers in accordance with assessed Center departmental needs.
- Conducts a minimum of 5 interviews per week ascertaining the following, at a minimum:
- The reason for the applicant’s interest.
- The time commitment the applicant feels he/she can make for the foreseeable future.
- Special skills and/or abilities that would fit best with the Center’s needs for volunteer assistance (i.e., languages, child life background, experience with acutely ill patient population).
- How comfortable the applicant would be receiving supervision.
- His/her ability to adhere to guidelines as required.
- His/her expectation of what a volunteer experience is.
- Ability to function in a cancer care facility as opposed to a general care facility.
- Ability to follow through and honor commitment.
- His/her personality (i.e., loud, obnoxious vs soft-spoken, polite).
- Ability to communicate in English.
- Previous volunteer experience.
- Assesses potential volunteers against required skills and needs of the organization.
- Closes interview with placement, non-placement, or pending placement.
- Communicates next steps if applicant is placed.
- Checks references of potential volunteers, as necessary.
Volunteer Administration:
- Assumes responsibility for daily management of volunteers.
- Schedules volunteers to maximize their service and meet the needs of the Center department.
- Distributes weekly updates of the volunteer schedule to staff supervisors via e-mail or hand delivery.
- Responds to daily needs of volunteers as they occur.
- Assists with overseeing departmental requirements for volunteers:
- General Orientation.
- Childlife training.
- HIPAA training.
- Medical requirements.
- Annual TB testing.
- Blood testing and inoculation, when needed.
- Six month and annual assessments.
- Observes patient confidentiality issues if a volunteer is a former patient.
Assists with short-term requests for volunteer assistance by collecting information from the requester that would include:
- Details regarding the need for volunteer assistance.
- Hours during which help is preferred.
- Special skills preferred.
- Time frame for project.
- Name of supervisor.
- How training would occur.
Program Coordination:
- Assists with the coordination of the departmental programs and events.
- Works with Manager to identify necessary steps to complete each program or event task.
- Assists with the administration of the Volunteer Recognition Ceremony by:
- Generates content for the invitations and ceremony booklets.
- Works with Medical Graphics Department to create posters and booklet cover.
- Orders award pins.
Assists with the administration of the following:
- Holiday Decorating
- Volunteer Education
- Shares coordination of events with Manager.
- Oversees training and management of volunteers who conduct orientation.
- Communicates changes in departmental activities that could impact on orientation schedule.
- Works with Manager to review material distributed to new volunteers annually or as needed to ensure material is current and accurate.
Required Skills & Experience:
- Two (2) - four (4) years of administrative experience preferably working with volunteers.
- Microsoft Office.
Required Education:
- High School Diploma or GED.
Preferred Education:
- Bachelor’s Degree.
