Our client is the largest provider of retail healthcare services in the United States, offering expanded care options that allow clinicians to screen, diagnose, and treat patients, provide follow-up care for chronic conditions, and deliver services such as minor illness and injury treatment, immunizations, and annual exams—both in-store and virtually.

The client was looking to replace its proprietary, in-house EHR with a new, nationwide Epic implementation. This first-of-its-kind initiative required a flexible, highly skilled project team to support business process redesign, system selection, and the full lifecycle of implementation—including build, training, and rollout. With an aggressive timeline and a broad national footprint, the team needed consultants who could adapt quickly, learn rapidly, and solve problems in real time.

To support this large-scale rollout, the client selected Talent Groups as its primary implementation partner to scale staffing and ensure project success. Talent Groups delivered a comprehensive team to meet all project needs, including Epic leadership, Project Managers, Application Coordinators, Interface and Integration Developers, Report Developers, Instructional Designers, Principal and Credentialed Trainers, and Infrastructure-certified professionals.

Talent Groups’ consultants implemented a stand-alone Epic instance and successfully rolled it out to more than 600 clinics nationwide. The implementation included Epic Ambulatory, Resolute, Cadence, Prelude, and Real-Time Eligibility, enabling continuity of care between patients’ primary care providers and the client’s retail clinics while supporting a consistent, scalable clinical experience across locations.