The 2015 Semi-annual Edgelink Loyalty Index Results Are In

by Mike Miadich on Jul 21, 2015 in EdgeLink Loyalty Index

Is it that time of year already? Once again, we at EdgeLink are excited to announce the results for our most recent ELI customer and candidate survey! On a semi-annual basis, Inavero administers the EdgeLink Loyalty Index (ELI) which measures our Net Promoter Score and customer service performance directly from the feedback of our everyday customers and candidates.

Reflecting on our performance allows us to analyze existing circumstances and make changes to improve service to both our candidates and clients. That level of commitment is one of the contributing factors to EdgeLink being awarded the 2014 Inavero Best of Staffing in Talent and Client Satisfaction. The candid, honest feedback we receive allows us to equally reevaluate our victories and any areas of improvement.

What did our clients think?

Question: On a scale from 0 – 10, how likely are you to recommend EdgeLink to a friend or colleague?

Here is how our clients responded:

Average score of 8.8
58.8% rated EdgeLink’s service as a 9 or 10 (IT Staffing industry at large averages a score of 27% for clients)

A look at a few client comments:

“The staff at EdgeLink seem to know their stuff and present relevant candidates. They also reach out occasionally with candidates I may be interested in.”

“EdgeLink is very timely and found the needle in a haystack.”

“EdgeLink was an extremely smooth process and the process that was promised at the first meeting was exactly what we received.”

What did our candidates have to say?

Question: On a scale from 0 – 10, how likely are you to recommend EdgeLink to a friend or colleague?
Here is how our candidates responded:

Average score of 8.6
64.6% rated EdgeLink’s service as a 9 or 10 (IT Staffing industry at large averages a score of 27% for candidates)

A look at a few candidate comments:

“I have had great experiences with EdgeLink! Unlike a lot of other recruiters, the EdgeLink team doesn’t try to shoehorn me into jobs that they’re trying to fill, they find me jobs that are a good fit for me!”

“My EdgeLink recruiter has been great to work with.”

My EdgeLink recruiter has been one of the best I have ever worked with. She is on top of everything and makes sure I am aware of what is going on. I have yet to ask for an update as she provides them regularly.”

What is ELI?

At EdgeLink, we are not satisfied unless our customers and candidates are satisfied. In order to find out how we are doing and to gain ideas for improving our technology staffing and recruitment services for our clients and candidates, we are committed to a quarterly customer service survey that we call “ELI” (EdgeLink Loyalty Index). This survey enlightens us to our customers’ and candidates’ opinions; and compares us to other staffing firms throughout the country.

Managed through the Inavero Institute for Service Research, feedback is collected using Net Promoter Survey®, safely stored and tabulated into actionable reports on our clients’ and candidates’ satisfaction with comparison benchmarks. Truth be told; ELI has become the foundation for EdgeLink’s continual improvement and customer satisfaction.

Get in on the action

Interested in participating in our next survey? Send us an e-mail and we will gladly add you to our list. For more information about survey results, please contact our Portland office at 503-246-3989 or our Denver office at 303-953-4374.