Talent Groups Case Study

Multi-Year Claims Transformation for a Fortune 500 Insurance Provider

A Fortune 500 insurance company was embarking on a strategic, multi-year transformation initiative to consolidate six legacy claims systems into one modern platform. With a focus on streamlining operations, improving reporting capabilities, and supporting long-term scalability, the client needed a trusted partner to deliver specialized talent across multiple workstreams—spanning business analysis, project management, data warehousing, and QA.

CHALLENGE

The client’s existing claims infrastructure was fragmented, with multiple platforms, inconsistent reporting practices, and overlapping business workflows. To modernize effectively, the organization had to:

• Analyze and enhance legacy systems while planning for a future-state solution
• Standardize and improve business reporting across claims functions
• Select and implement new BI tools and build a new claims data repository
• Maintain continuity while driving change across a heavily regulated environment

This transformation required deep insurance expertise, strong cross-functional collaboration, and proven technical talent across multiple domains.

APPROACH

Talent Groups partnered directly with the Claims IT leadership team—including the VP and AVP of the division—to staff and support two key tracks: Claims System Enhancement and Claims Reporting Modernization.



We delivered a tailored team of professionals, including:

• A seasoned Project Manager and Program Administrator to lead planning and execution
• Business Analysts and BSAs with life insurance claims experience to gather and define requirements
• ETL Developers and QA Specialists to support data warehouse buildout and testing

Our consultants worked alongside internal teams to:

• Analyze current workflows and develop enhanced reporting strategies
• Build a new claims data repository and support vendor RFI/RFP processes
• Deliver use cases, UI design, data models, and business process flows
• Ensure compliance and usability across all systems throughout the transition
  

IMPACT

Over the course of this multi-year engagement, Talent Groups helped the client successfully consolidate claims platforms and modernize core reporting systems. Key outcomes included:

✔ Enhanced reporting capabilities across consolidated claims data

✔ Streamlined workflows and reduced operational complexity

✔ Successful delivery of a modern claims system through collaborative execution

✔ Long-term system efficiency and greater visibility into claims performance

Talent Groups brings the specialized talent and delivery approach required to support strategic transformation efforts in the financial services sector. From insurance platforms to data modernization, we help clients execute with confidence. Contact us today to learn how we can support your success.